What is Kentucky 811?

Kentucky 811 was formed in 1987 under the name of Kentucky Underground Protection, Inc. by the owners and operators of underground facilities in the state of Kentucky as a means of reducing damage to those facilities and to promote public safety by reducing the number of incidents statewide.

In an effort to promote the national rollout of 811, we officially changed our name to Kentucky 811 on May 1st, 2007.

Kentucky 811 is a not-for-profit organization that provides contractors, excavators, homeowners, and others who may be disturbing the earth, with a single toll-free number to call for locating and marking underground facilities. All 50 states have organizations similar to Kentucky 811.

Kentucky 811 does not locate the underground facilities. Kentucky 811 transmits the locate request to all Members in the area of the dig site and it is their responsibility to have the lines located.
Kentucky 811 will only notify Member utilities.
It is not mandatory for all utilities to be a member with Kentucky 811. It is the responsibility of the caller to notify any non-member utilities.
Please contact your County Clerk’s Office to find out more information on non-member utilities.

What is 811?

811 is a nationally recognized abbreviated dialing code which will direct the caller to their local One Call Center. 811 will not replace current methods of contacting the center, it is just another option.

Why do utilities, excavators, contractors and the public have to call Kentucky811 prior to disturbing the earth?

The Kentucky Dig Law (KRS 367.4901 to KRS 367.4917) has been in affect since 1994. The law requires all persons excavating to call at least two full business days before digging, and no more than 10 business days prior to digging. The act in its entirety can be viewed on our website www.kentucky811.org.

How often do I have to have the facilities remarked?

Each excavator shall contact the protection notification center to request remarking every twenty-one (21) days while excavation or demolition continues if:

The markings of any underground facility have been removed or are no longer visible; or
The excavator has changed the work plan or location previously filed

When can I contact Kentucky 811 and how?

· Kentucky 811 is open 7 days a week, 24 hours a day to process locate requests or address questions regarding a locate request. The toll free number is 800-752-6007.

· To contact a Member of our Administrative Staff, please call 502-266-5677 to access our company directory.

· Information can be faxed to 502-493-6161.

· You can also visit our website at www.kentucky811.org and click on Contact Us.

Locate Request Info

What is a locate request?

When Kentucky 811 is contacted about a scheduled dig, a locate request is created. In order to process the request, specific information is obtained from the company or person who is going to be digging.

Locate requests can be submitted several different ways. You may:
Call 800-752-6007 (Toll Free)

Call 811 (The National Three Digit Call Before You Dig phone number)

Call 502-266-5123 (Local number in the Louisville area)

Enter your dig site information on line using Web Ticket Entry

For more information on Web Ticket Entry please visit our website at www.kentucky811.org or call Nikki Atria at 502-266-5677 option 2.
A locate request is a legal document that confirms you contacted Kentucky 811 to have lines located.
Each locate request is assigned a ticket number to confirm that the request has been submitted.
Members who have underground facilities in the area of the dig site, will be transmitted a copy of the ticket. It is the Members responsibility to locate the lines or clear the area in which the dig is taking place.

What type of information is collected from the person doing the digging?

The name, address, and phone number of the company or person doing the digging.
The name and phone number of a person that can be reached if there are questions regarding the request.
Will blasting or explosives be used? (yes, no, possible, or unknown)
How deep are they digging?
The type of work being done. (e.g. installing pipe, installing cable, etc.).
The county/city of the dig site and if it is inside or outside of the city limits.
The location of the dig site (e.g. address, main road, intersection, etc.).
The nearest cross street to the main location.
The location on the property where the digging will take place. (e.g. locate entire property; locate along front of property, etc.)
A section is also included for placing remarks that might be needed to provide additional information and/or clarification.

Why do you need specific instructions on the location of the dig site?

Information obtained about the location of the dig site assists us in mapping the request and ensures notification to the correct Members.

What happens after a Locate Request is submitted?

After the ticket has been created, it is forwarded to all Kentucky 811 Members who are in the area of the dig site. Kentucky 811 strives to map every locate request so that only the Members who are in the dig site area receive the locate request. However, when a ticket cannot be mapped, the ticket is transmitted to all Members in the county and/or place where the dig is slated to take place. Although this means that some Members will be notified that are not in the dig site area, it is the only way we can assure that damages don’t occur.

How long does a Member have to respond to the request?

In most cases, Members have two full business days to respond to the locate request. However, there are other types of priority locate requests, such as Emergency or Damage Emergency. It is at the discretion of the Member as to how soon they will locate the lines on a high priority ticket. We may request for an earlier date and time at the caller’s request, but we can never commit to utility response.

Note: “Business day” means from 8 a.m. to 5 p.m. every day except Saturday, Sunday, and holidays established by federal or state statute.

Why is there more than a 2 business day notice on my Locate Request?

Kentucky 811 does not factor State and Federal Holidays in the 2 Business Day Notice required by law. When a Locate Request is submitted and a holiday falls sometime in the 2 business day notice then the date the holiday is observed will not be considered in the 2 business day notice.

To view the current year’s Holiday list that affects the 2 business day notice, visit our website at www.kentucky811.org.

Members of Kentucky 811

How can I find out who is a Member of Kentucky 811?

If you would like to view a listing of current Kentucky 811 Members, you can visit our website at www.kentucky811.org.

You can also contact our Support Desk at 502-266-5677 option 1 to request a copy of our Member Listing.

What are the benefits of becoming a Member of Kentucky 811?

Kentucky law requires that all excavators, contractors, utilities and homeowners who are planning to dig call Kentucky 811. In turn, Kentucky 811 creates a locate request and transmits that request to any Member who has underground facilities in the area where the dig is scheduled to take place.

Kentucky 811 is open 24 hours a day, 7 days a week (including state and federal holidays).

How do I become a Member of Kentucky 811?

Additional Information on becoming a member of Kentucky 811 can be obtained by contacting Jill Roberts By Clicking Here and Talk To Jill!