How to Submit a Locate Request

Request a Locate with Kentucky 811

Whether you’re installing a play set, starting a new garden, or placing a real estate sign, requesting a locate and having your dig site marked for underground utilities is not only a vital first step – it’s mandated by state law. ITIC Lite, Kentucky 811’s non-professional ticket submission software, makes it easy to submit your request in just a few minutes – no login required! Click the button below to get started.

Submit a Ticket with ITIC Lite

Locate requests require waiting at least two full working days before breaking ground – this excludes Saturdays, Sundays, and holidays.* See below for information on private and non-member utilities.

I Submitted my Locate Request – Now What?

After submitting a locate request, Kentucky 811 will send a notice to member utilities that own facilities in the area of your dig site. The member utility will either respond with a “clear” positive response status – meaning they do not have any facilities that interfere with your dig site – or they will send a locator to the dig site to mark the approximate location of their underground facility using paint and/or flags. Each member utility will send a locator over the span of the two full working day period after you submit your locate request.

Once you receive a ticket number, you can expect that member utilities will respond by the start date and time on your locate request.

Will All of the Utility Lines in My Dig Site Get Marked?

Once your locate request is received, Kentucky 811 will notify member utilities that own facilities in the area of your dig site. You are responsible for contacting non-members and having any private lines at your dig site marked. Private utilities may include lawn sprinkler systems, security lighting, or natural gas grills. A private locator must be hired to mark private lines.

A good general rule of thumb is if the utility runs from the street to the meter, it will be marked. If the utility is installed from the meter to another location on the property, it will not be marked. Click here to learn more about private utilities.

How Do I Know if a Member Utility has Finished Marking Their Lines?

Member utilities are encouraged to provide positive response statuses as a way to communicate with you as the excavator. Learn more about positive response and checking the status of your tickets by clicking the button below.

Kentucky 811 provides an easy-to-use Ticket Search feature that allows you to search for submitted locate requests using the ticket number, address, or other information – no login required.

Check Ticket Status

Submit Locate Requests Right from Your Phone

The free Kentucky 811 app makes it easy to submit locate requests and check positive response from member utilities from anywhere. You’re just a few taps away from Ticket Search, helpful resources, and more!

Download for free:

  • Download the Kentucky 811 app from the Apple App Store
  • Download the Kentucky 811 app from the Google Play Store

More Questions? We’re Here to Help!

Click here to access our frequently asked questions page for homeowner and non-professionals. This helpful resource includes the information on the underground utility color code, removing flags, and more. You can also  contact our team by emailing or click here for live assistance – available 8 a.m. – 5 p.m. ET on weekdays.

*You are required to wait at least two full working days before breaking ground once you submit a locate request to allow member utilities to provide a positive response on your request. Depending on the size and scope of your project, you may need to wait longer than two full working days.

Working day means every day, except Saturdays, Sundays, and holidays established by federal or state statute from 12:01 a.m. Eastern Time until 12:00 midnight Eastern Time, excluding the day the locate request was made.