Kentucky 811 has entered into an agreement with One Call Concepts Inc., to provide the 811 before you dig contact center service that includes receiving, processing and transmitting underground utility locate requests in Kentucky. This service was previously performed by Underground Safety Alliance, which in conjunction with Indiana 811, has provided this service since 2005. Kentucky 811 is in the midst of restructuring the organization to better position it for the future. One Call Concepts uses a state-of-the-art software system that utilizes several cutting-edge technologies such as virtual white lining and a fully functional app for mobile devices. I’m convinced that this change will reduce underground utility damages and make Kentucky a safer place to work. The transition was completed on October 1, 2022.
There’s a saying, “things don’t get better by chance, they get better by change”. Change, especially in business, forces us to examine things deeply and provides us the opportunity to enhance processes that we wouldn’t otherwise disrupt. I’ve always heard “if it aint broke…don’t fix it”. But, just because something isn’t broken doesn’t mean that it can’t be improved. Thank you in advance for your patience and support as we reposition Kentucky 811 to be one of the premier 811 centers in the nation.
Zero damages… one day at a time.
Tim Vaughn
Executive Director, Kentucky 811