ITIC Lite – Kentucky 811’s homeowner-focused software – offers a streamlined ticket submission experience that makes submitting a locate request easier than ever before. This innovative software is free-to-use and available online 24/7. Keep reading to learn more about the 811 process or visit our How to Submit a Locate Request page.
Not contacting Kentucky 811 can lead to inconvenient utility service outages, along with an exorbitant repair bill, serious injury, or even death. That’s why contacting Kentucky 811 before you dig is mandated by state law.
The 811 Process
Locate requests require waiting at least two full working days before breaking ground – this excludes Saturdays, Sundays, and holidays.*
Learn more about checking the status of your tickets, get a deeper understanding of positive response, and access Search and Status on our Check Ticket Status page.
Private Utilities
After submitting a locate request, Kentucky 811 will be sent to member utilities that own facilities in the area of your dig site. You are responsible for contacting non-members and having any private lines on your property marked. Private utilities may include lawn sprinkler systems, security lighting, or natural gas grills. A private locator must be hired to mark private lines.
Questions? We’re here to help!
Click here to access our frequently asked questions page for homeowner and non-professionals. This helpful resource includes the information on the underground utility color code, removing flags, and more. You can also contact our team by emailing or click here for live assistance.
How to Submit a Ticket
Whether you’re installing a play set, starting a new garden, or placing a real estate sign, requesting a locate and having your dig site marked for underground utilities is not only a vital first step – it’s mandated by state law.
*You are required to wait at least two full working days before breaking ground once you submit a locate request to allow member utilities to provide a positive response on your request. Depending on the size and scope of your project, you may need to wait longer than two full working days.
Working day means every day, except Saturdays, Sundays, and holidays established by federal or state statute from 12:01 a.m. Eastern Time until 12:00 midnight Eastern Time, excluding the day the locate request was made.
